AI and automation · Price on application

AI that takes the repeat work off your team

Follow-ups, data entry, onboarding, weekly reports, rosters, stock orders. If your team does the same task over and over, an AI agent can probably do most of it, so they can spend that time with customers.

Tell us what you need

What an AI agent does

An AI agent is a piece of software that does one job on its own. It might read new enquiries, sort them, draft replies, check details or chase up anyone who hasn't responded. Then it hands the result to a person to approve. Wherever a decision, a payment or a message to a customer is involved, we build in a point where someone on your team signs off.

Where it helps

  • Enquiries and follow-ups: every lead gets a reply, and a reminder goes out if they go quiet
  • Onboarding new clients: forms, welcome emails and set-up steps, done in the right order
  • Data entry: details typed in once and copied to every system that needs them
  • Reporting: last week's numbers pulled together and waiting for you on Monday morning
  • Rosters and sick cover: shifts filled faster, with staff told straight away
  • Stock and supplier orders: low stock flagged and orders drafted for you to check
  • Social media: posts drafted in your voice, ready for you to approve

Example · A made-up clinic, not a client

The same enquiry, with and without agents

Example · A made-up clinic, not a client

  1. An enquiry lands in the shared inboxwaiting
  2. Someone spots it when they get a minute
  3. They type the details into the booking system
  4. They write a reply from scratchwaiting
  5. The customer doesn't answer, and nobody follows up

This is an example to show how it works. Every business runs differently, so we'd map yours first.

Process mapping and integration

From scattered jobs to one connected system

Most businesses run on a pile of jobs that live in people's heads, inboxes and spreadsheets.

  1. 01The jobs, as they are
  2. 02Put in order
  3. 03Where it gets stuck
  4. 04Where an agent takes over
CustomersTeamMoneyReply to enquiryConfirm bookingSend intake formAppointment reminderFollow up quiet leadUpdate rosterCover a sick shiftOnboard new starterStaff messageChase invoiceOrder stockMatch paymentEnter receiptsWeekly numberswaiting for someone to check the inboxwaiting for the end-of-week paperworkwaiting for a reply by textAI agentAI agentAI agent
01 The jobs, as they are
02 Put in order
03 Where it gets stuck
04 Where an agent takes over

Animation is off because of your device's motion settings.

Once you can see the whole process, it's clear what to fix first.

Then we connect the tools you already use, so information moves on its own.

Website
Inbox
Calendar
Bookings
Payments
Accounts
Stock
Customer records
Social media

Website: New enquiries come straight in

  • Website: New enquiries come straight in
  • Inbox: Emails are read, sorted and answered in draft
  • Calendar: Appointments and reminders stay in sync
  • Bookings: New bookings update everything else
  • Payments: Payments are matched to the right job
  • Accounts: Invoices and receipts land in your accounting
  • Stock: Low stock is flagged and orders drafted
  • Customer records: Every customer's history in one place
  • Social media: Posts drafted for you to approve

Animation is off because of your device's motion settings.

It's the same idea whether you run a clinic, a gym or a trade business.

These graphics show the general idea. Your setup would be designed around how your business actually runs.

How it works

  1. We look at your week. We work out which jobs are worth handing to an agent first.
  2. We build it. The agents connect to the tools you already use.
  3. You decide the sign-off points. Anything that matters comes to a person.
  4. We hand it over. We show your team how it works and keep an eye on it for the first few weeks.

In daily use

At a Melbourne café we co-founded and sold in 2026, these ran every day:

  • An AI marketing team, with strategist, copywriter and designer agents, producing content for Instagram, Facebook and Google Business, tracked on a live dashboard
  • A custom inventory system connected to Square and Xero. Each sale used up stock at recipe level, low stock was flagged, supplier orders were drafted automatically, and the cost of goods was always current.
  • Automated workflows for rosters, sick cover, onboarding, staff messages and Award-aligned performance reviews

Sol Media runs the same way. Our own work is done by a team of AI agents, each with its own job, and Mel signs off on what they produce.

Screenshot of the café inventory system: stock levels, low-stock alerts and supplier orders.
Screenshot: the café's inventory system, connected to Square and Xero.
Inside the Melbourne café: the counter, coffee grinders and cabinet, with customers at the tables.
The café, 2024 to 2026.

Price on application

Every business is different, so we start with a conversation and a look at how you work. Then you get a fixed quote before anything is built.

Get in touch

Get in touch

Price on application. We'll talk it through with you first, then give you a fixed quote before any work starts.

Get in touchmail@solmedia.com.au